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1. Who Is 99Wholesale.com?

99Wholesale.com is a subsidiary of Manzeal Internet Pvt. Ltd., which is a company incorporated under the laws of India. Manzeal Internet Pvt. Ltd. has its registered office address at Plot No. 3, Green Park 2, Poman, Maharashtra – 401208, INDIA. 99Wholesale is a retail company that operates through its website (99wholesale.com) and its mobile and tablet applications (referred to as “Platforms”). The company offers a wide range of retail solutions, including home & kitchen, fashion, beauty, stationery, personal care, and much more. These Platforms enable Users to buy and sell electronics, toys, lifestyle, and fashion merchandise (referred to as “Products”).

2. WHAT IS THIS CANCELLATION, RETURN, AND REFUND POLICY?

2.1. This Cancellation, Return, and Refund Policy, along with the terms of use at 99wholesale.com, covers the following:

  • Acceptance of product cancellations before dispatch.
  • Acceptance of product returns after purchase from the Platforms.
  • Governing terms and conditions for return or cancellation of products by Users.

2.2. Users should:

  • Read and understand this Cancellation, Return, and Refund Policy.
  • If in disagreement, do not accept the Terms of Use and refrain from using the Platforms.
  • Accept the unmodified terms of this policy by initiating a purchase request on the Platforms. (Customer Friendly Returns & Refund Policy).

3. TERMS OF CANCELLATION

3.1. Cancellation before dispatch is allowed.
3.2. Users can cancel orders before they are dispatched by 99wholesale.
3.3. Users will receive a unique tracking number for order status.
3.4. To cancel before dispatch, users can send a WhatsApp message with an order ID to +91 88714 88214.
3.5. Refunds for cancellations before dispatch are initiated within 3 business days.

4. TERMS OF RETURN AND REFUND

4.1 Complaints should be raised within 24 hours of receiving the parcel.
4.2 Products priced below Rs. 99/- are non-returnable, except for manufacturing defects.
4.3 Orders with applied coupon codes are non-returnable, except for manufacturing defects (replacement only).
4.4 Customers must ship return products to our registered address: “99Wholesale.com, Plot No. 3, Green Park 2, Poman, Tal. Vasai, Maharashtra – 401208, INDIA.” Shipping charges are non-refundable, and customers bear the cost of return shipping, except for defective products.
4.5 Opening video is compulsory for eligible refunds.
4.6 In the video, each product should be clearly visible.
4.7 Failure to provide an opening video may result in ineligibility for a refund.
 

5. GRIEVANCE REDRESSAL

Any grievances relating to the Cancellation, Return, and Refund Policy may be directed by you to the grievance officer of 99wholesale who can be contacted on WhatsApp on the customer care team at 88714 88214.